Take the worry out of a new Phone System with our Professional and Experienced Services.
With our professional set-up services, we will gather all information needed to set-up your new phone system properly - right from the start.
We will secure your system for both interal and external services, and set-up those features you will use most, including extensions, telephone line/call routing features and IVR/AutoAdmin call menus. We also offer Professional IVR Recording services.
Both your phone system, and extension phones will be shipped and arrive ready to use with simple plug-n-play. All you do is unpack your system, plug-in your telephone lines and network cords and power up the hardware.
Your phone system will come with printed set-up instructions, and we'll even email you a "what to do before it arrives" instruction sheet so you're ready when it arrives. Your system will be secured properly from factory default settings, and set-up for real world business use.
We take the fuss and headache out of transitioning your old phone system, or installing a new system right from the start.
With the systems we professionally configure - it's set-up for ease of use by everyone. We also send detailed, easy to follow instructions, and additional "non-technical" user sheets, including:
▶ Condensed easy to follow Administration Guide - BUT, we are always just a phone call away for support too!
▶ Extension user sheet, with calling and voicemail instructions
▶ Administration set-up sheet (all your important system admin and user information).
We will also send "customized documents" specific to your company and phone system for individualized features you want to use.
Of course, we also offer dedicated support or managed system plans:
▶ Full Remote Support Plans, we're always just a phone call or an email away. Paid yearly, renewable.
▶ And/or, Fully Managed PBX Plans (where we manage the system entirely for you once it's installed). Paid yearly, renewable.
Our support plans also include off-site back-up storage, as well as FQDN (Domain name) for your phone system for advance feature use and our secure remote access to the system. We also do "Verified" firmware updates and perform routine phone systems checks quarterly, or sooner if required. Never let your system get out of date. Never miss an important feature or security update. And, get new features automatically with our Remote Support and Managed PBX Plans!
▶ Full Remote Support Plan, we're always just a phone call or an email away. Paid yearly, renewable.
Includes:
FQDN (Domain name) for your PBX Phone System, Remote Firmware Updates (when required), Off-site system configuration back-ups.
▶ Includes features of Remote Support Plan (RSP), plus we manage the system entirely for you once it's installed. Paid yearly, renewable.
Don't let your business suffer if a terminal issue occurs. Never worry about a main phone system breakdown, back-up restoration or lengthly warranty replacement process....
Breakdowns sometimes occur - lightening strikes, power surges, out-of-warranty period hardware failure, and a host of other worries. For an added yearly cost on top of our yearly support plans - you can have peace of mind!
We offer Extended Warranty Plans on our PBX Phone Systems, and Emergency Replacement Plans - with priority delivery service. In the event of hardware failure or terminal event - you can be back up and running with-in hours instead of days or weeks vs. most manufacturer's lengthy warranty processes.
Because our Support Plans include offsite "FULL SYSTEM BACK-UP" - we keep your main system configuration file on hand. We simply install the configuration files on a replacement PBX System box, and ship the system to you to replace the old or failed one.
▶ Includes features of Remote Support Plan (RSP), plus added peace of mind with an Extended Warranty on your main PBX Phone System. Paid yearly, renewable.
This is an addon feature which covers your main PBX Phone System only.
IP Desk, cordless and conference room phones are not covered.
▶ Priority replacement and delivery in the event of hardware failure or terminal event. You can be back up and running with-in hours instead of days or weeks vs. most manufacturer's lengthy warranty processes. Paid yearly, renewable.
This is an addon feature for the Extended Warranty Plan (EWP).